Discuss the GAPS model of service quality, and use it to

Assignment Requirements
 
 
1, I will upload you detailed instructions, stick  on them please. 2, Keep plagiarism rate no more than 15% please.
Question 1:
Discuss the GAPS model of service quality, and use it to diagnose some possible causes of gaps in service quality in a management consultancy and a hospital. Consider how these gaps could be addressed.
 
Question 2:
Effective perceptions management can enhance the satisfaction levels of the customers waiting to be served. Evaluate managerial applications of queue psychology using examples from a theme park and a bank.
 

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